I bought a plasma from Samsung because they boasted to be the best in 'burn-in protection' technology. I have all burn-in protection settings 'on'.
1st question: do they turn off at any time? Because although I have all settings to on, i am still getting IR on my tv. This happens most when I play video games.
Some IR from video games (like 'need for speed') have gone away after a few hours of normal tv watching.
If i have the burn-in protection settings 'on' why am i getting ANY IR? I thought the pixel shifting was supposed to stop from having static images on the tv?
2nd. I started playing Madden '11 and usually play from 3-4 hours at a time, 2-3 days a week - now, there is IR of the scoreboard on my tv - i thought it would go away within a few hours of watching tv like it normally does, but the ghosting IR image is still on my tv after over 15 hours of normal tv viewing.
I have also run the scrolling feature for over 2 hours and the IR has not gone away.
- Why am i getting IR if i have burn-in protection settings from a manufacturer that says they have 'the best' protection nowasdays?
- does that mean i have burn-in if my IR is not going away? Or, how long will it take for it to go away?
How long does a static image need to be on a tv to get permanent burn-in?
(also, i keep reading that Samsung tv's have a "whitewash" screen for burn-in, but that function is not on my tv - does it have it and i just can't find it, or does it just have scrolling?)
Thank you!
Reply 1 : Samsung PN50C8000 IR or burn-in issue
Arbylee,
The Burn-In Protection menu is designed to help slow or avoid image retention. There's no technology in place for any plasma panel to make it completely unavoidable. You noted that most of it goes away, so it's temporary. You'll want to view the manual and edit your watching (or gaming) habits appropriately so that you don't get burn-in.
- Why am i getting IR if i have burn-in protection settings from a manufacturer that says they have 'the best' protection nowasdays?
Pixel shift, Screen Wipe and other options on the TV do allow protection, but that doesn't mean the panel can be gamed on for hours at a stretch, or torch mode can be used without noticing any effect. Plasma is still a technology that has it's limits.
There is no "bleach" white setting - the Screen Wipe option is actually better, since it moves all of the pixels from the "dormant" state to the "excited" state for each pixel.
If you're doing a lot of gaming, or gaming where there are static images (such as the speedometer), try lowering some of the brightness and contrast options. Lots of gamers like the bright "torch mode" settings, but unfortunately, that's going to leave more image retention than lowering the settings.
I have no idea how long the image "must be there", since it depends on the settings, source material, and length factors. 5% is recommended in the manual for any non 16x9, or for any static image per week in terms of viewing time - as listed on Pg. 2 of the manual.
http://i397.photobucket.com/albums/pp60/samsung_hd_tech/pn5percent.jpg
While I can't speak on other manufacturers, no plasma that I'm aware of is immune. We put those protections in place because it can happen. Based on your "4 hours at a time, 2-3 days a week" gameplay description, your games are burning themselves in your panel with these lengths of use.
--HDTech
The Burn-In Protection menu is designed to help slow or avoid image retention. There's no technology in place for any plasma panel to make it completely unavoidable. You noted that most of it goes away, so it's temporary. You'll want to view the manual and edit your watching (or gaming) habits appropriately so that you don't get burn-in.
- Why am i getting IR if i have burn-in protection settings from a manufacturer that says they have 'the best' protection nowasdays?
Pixel shift, Screen Wipe and other options on the TV do allow protection, but that doesn't mean the panel can be gamed on for hours at a stretch, or torch mode can be used without noticing any effect. Plasma is still a technology that has it's limits.
There is no "bleach" white setting - the Screen Wipe option is actually better, since it moves all of the pixels from the "dormant" state to the "excited" state for each pixel.
If you're doing a lot of gaming, or gaming where there are static images (such as the speedometer), try lowering some of the brightness and contrast options. Lots of gamers like the bright "torch mode" settings, but unfortunately, that's going to leave more image retention than lowering the settings.
I have no idea how long the image "must be there", since it depends on the settings, source material, and length factors. 5% is recommended in the manual for any non 16x9, or for any static image per week in terms of viewing time - as listed on Pg. 2 of the manual.
http://i397.photobucket.com/albums/pp60/samsung_hd_tech/pn5percent.jpg
While I can't speak on other manufacturers, no plasma that I'm aware of is immune. We put those protections in place because it can happen. Based on your "4 hours at a time, 2-3 days a week" gameplay description, your games are burning themselves in your panel with these lengths of use.
--HDTech
Reply 2 : Samsung PN50C8000 IR or burn-in issue
I experience the same issue with IR on my PN50C8000 set.
IR may be a normal limitation of plasma technology but I find the PN50C8000 to be abnormally sensitive to it. It takes mere seconds to create IR that will last several minutes even when using very low brightness and contrast (to the extent that it is difficult to watch TV in daylight). Funny that Samsung advertise high contrast ration and superior brightness to make this the bet 3D set on the market but at the same time you have to tune those halfway down to make sure not to damage your TV... Even making normal TV viewing difficult.
Every time you try to express your concerns, Samsung people will say the same thing:
1) "IR is normal with Plasma technology." True but this is not what we are saying. Every car will go out of gas eventually, this is a limitation of the tech, but if your car went out of gas after only one mile and then the dealer tells you "well drive under 30mph and il will last longer" would you still consider this a "normal" behavior? I have a Panasonic plasma set and I need several minutes (even hours) of watching static image before seeing IR.
2) "Do not use torch mode." Well I think it is clear from your post that you are not using torch mode. From my experience even 50% brightness and contrast will not protect your TV from IR from occurring in a few seconds (10-30s will last 5-10 min). At this point I think the TV set is barely functional for daylight use.
3) Any IR or burn-in problem is not covered by warranty. Even if it create IR in normal viewing conditions? Are you selling us a product that is not able to do what it should be doing?
IR may be a normal limitation of plasma technology but I find the PN50C8000 to be abnormally sensitive to it. It takes mere seconds to create IR that will last several minutes even when using very low brightness and contrast (to the extent that it is difficult to watch TV in daylight). Funny that Samsung advertise high contrast ration and superior brightness to make this the bet 3D set on the market but at the same time you have to tune those halfway down to make sure not to damage your TV... Even making normal TV viewing difficult.
Every time you try to express your concerns, Samsung people will say the same thing:
1) "IR is normal with Plasma technology." True but this is not what we are saying. Every car will go out of gas eventually, this is a limitation of the tech, but if your car went out of gas after only one mile and then the dealer tells you "well drive under 30mph and il will last longer" would you still consider this a "normal" behavior? I have a Panasonic plasma set and I need several minutes (even hours) of watching static image before seeing IR.
2) "Do not use torch mode." Well I think it is clear from your post that you are not using torch mode. From my experience even 50% brightness and contrast will not protect your TV from IR from occurring in a few seconds (10-30s will last 5-10 min). At this point I think the TV set is barely functional for daylight use.
3) Any IR or burn-in problem is not covered by warranty. Even if it create IR in normal viewing conditions? Are you selling us a product that is not able to do what it should be doing?
Reply 3 : Samsung PN50C8000 IR or burn-in issue
AnsBjork,
Did you get a transaction number from your call to customer service? If so, post it here. I don't mind escalating these issues if you feel it's not normal operation.
If people ask why they might be getting IR, I give them the reasons. Sometimes people just don't know, and they find the information useful.
--HDTech
Did you get a transaction number from your call to customer service? If so, post it here. I don't mind escalating these issues if you feel it's not normal operation.
If people ask why they might be getting IR, I give them the reasons. Sometimes people just don't know, and they find the information useful.
--HDTech
Reply 4 : Samsung PN50C8000 IR or burn-in issue
I own the same tv and directly from the box, I experienced (with low contrast and brightness) retention issues, like you.
I called Samsung Prestige Service (which I think they offer for all countries). Told them about my problem. They said it might be a "bad panel" since this shouldn't be a problem even with hours of gaming. They said that retention should be very limited, so they offered my to come by my house a install a new panel.
After the panel swap I noticed much better picture quality and retention is no where to be seen. Watching CNN or any other news station with their solid bottom-bar in high contrast doesn't even provoke retention any more.
So get it replaced.
I called Samsung Prestige Service (which I think they offer for all countries). Told them about my problem. They said it might be a "bad panel" since this shouldn't be a problem even with hours of gaming. They said that retention should be very limited, so they offered my to come by my house a install a new panel.
After the panel swap I noticed much better picture quality and retention is no where to be seen. Watching CNN or any other news station with their solid bottom-bar in high contrast doesn't even provoke retention any more.
So get it replaced.
Reply 5 : Samsung PN50C8000 IR or burn-in issue
HD Tech - I do not have a transaction number since communication was done by email. I live in Canada so customer service policy may differ as you will see in their answer...
r46_Rudi - Getting my panel replaced is not that easy. Samsung is saying that IR is not covered by the waranty:
Samsung first reply (the usual stuff):
"Plasma TVs are most sensitive to image retention during the first few months of use, when it is advised to
use them at a lower brightness (this is mentionned in the manual).
Since image retention is not something covered by the warranty, such warranty would not cover the cost of a
technician inspecting the TV for image retention issues"
Samsung second and last reply (playing hardball):
"We cannot answer questions about what is normal or not, only about what the warranty covers or does not.
And image retention is not something that our warranty covers.
You can always dispute our answers by addressing our Office of the President, at oop.seca@samsung.com."
It can be argued that their answer is not legal (we have a special law for this in Quebec). A lot of fun in perspective...
r46_Rudi - Getting my panel replaced is not that easy. Samsung is saying that IR is not covered by the waranty:
Samsung first reply (the usual stuff):
"Plasma TVs are most sensitive to image retention during the first few months of use, when it is advised to
use them at a lower brightness (this is mentionned in the manual).
Since image retention is not something covered by the warranty, such warranty would not cover the cost of a
technician inspecting the TV for image retention issues"
Samsung second and last reply (playing hardball):
"We cannot answer questions about what is normal or not, only about what the warranty covers or does not.
And image retention is not something that our warranty covers.
You can always dispute our answers by addressing our Office of the President, at oop.seca@samsung.com."
It can be argued that their answer is not legal (we have a special law for this in Quebec). A lot of fun in perspective...
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